Important Information Regarding COVID-19 and your upcoming appointment
In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly.
Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms. In addition, please reschedule your appointment if you have traveled to any areas within the past 14 days that are at high risk for contracting the coronavirus.
information about your appointment
Our appointment schedule will be structured to allow for the appropriate social distancing between patients and minimize the number of patients in our reception area at any given time.
You will be asked some basic questions for screening purposes on the phone and again upon your arrival to the office.
We ask that only the person receiving treatment enters the office. If you require additional assistance, please notify us ahead of time.
Upon arrival, we will ask you to call the front desk from your vehicle and we will assess how many patients are already in the reception area. Prior to entry, we ask that you have a mask on that covers your mouth and nose. If you do not have one, we will provide one for you. Your temperature will be taken with an infrared scanner when you enter the building, and then you will be asked to wash your hands for at least 20 seconds with soap and warm water in our restroom. Unfortunately at this time we will not have magazines in the reception area, as it is very difficult to cleanse them properly.
When you are seated in the treatment room, we will have you rinse with an antibacterial mouthwash prior to treatment. Dr. Mascia, Dr. Joon, and our staff will be equipped with the appropriate personal protective equipment (PPE) during your treatment. After treatment you will be escorted to the front desk to complete your visit.
We thank you in advance and extend our gratitude for your understanding and cooperation with our protocol for the safety of all of our patients, doctors, staff, and families. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.